Refund Policy

DAMAGE GOODS

• SNAProses products are shipped with 100% quality guarantee. Product claims must be made within 24 hours of receiving the order. It must include pictures and the bunch bar code.
• We are not responsible for damages due to weather conditions.
• Additional pictures may be required to help us talk with the Cargo Agency. In order to identify the nature of the quality problem.
• Quality claims must be sent to: nicolas.balarezo@rosaprima.com
• Approved claims will be replaced with product, we will issue a credit note.

WEATHER CONDITIONS

• SNAProses is not responsible for service disruption, flight cancellations and delays in the orders caused by adverse or severe weather conditions.
• Claims must be sent to: snaproses@rosaprima.com
• Claims will be replaced with product, we will issue a credit note .

UPS SERVICE DISRUPTION

• Severe weather, natural disasters, and other conditions beyond UPS’s control can occasionally disrupt their services.
• If there is a service disruption, SNAProses is not responsible for delays in orders.